Refund policy

Free 30-day returns
You have 30 days after receiving your item to request a return, and return shipping is free. We'll send you a prepaid return label.

To be eligible, the item must be unused and in its original packaging, with proof of purchase.

To start a return, contact us at support@ninjamo.com or call/text (619) 547-6811. Once your return is approved, we'll email your prepaid label and instructions. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order on arrival and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Exceptions
Gift cards cannot be returned. Any items we ask you to keep instead of returning, please keep, donate, or dispose of properly.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds
We'll notify you once we've received and inspected your return and let you know if the refund was approved. Approved refunds go back to your original payment method. Please allow some time for your bank or card issuer to process and post the refund.